Shipping & Returns Policy

Product prices on our website do not include shipping fees. While we wish we could offer free shipping on all UK orders, we prefer to keep our prices realistic. Instead, we have a fixed charge to help cover our shipping costs. We do offer free shipping on orders over £40 (see below for details).

SHIPPING RATES

STANDARD *3-5 working days from dispatch ( Royal Mail Second Class,Tracked 48*) £3.45

Orders under £40 FREE -Orders over £40

EXPRESS *1-2 working days from dispatch ( Royal Mail Tracked 24* )£6.95 -mainland UK £8.95 -Guernsey, Jersey & IOM

Orders received on Friday will be dispatched on Monday as the next working day. Same day dispatch available if order received by 10 am.

Please note these are estimates and not guaranteed delivery times.

RETURNS POLICY  

  • If you change your mind and wish to return a product, you must notify us of your intention within 14 days of receiving your order.

  • Please note that due to hygiene reasons we can only accept UNUSED products for refund, providing they are returned to us in re-saleable condition and within 14 days of receiving your order.

  • We urge new customers to try our products in their smallest size (where applicable) before purchasing full size products, as we will not be able to accept used products for refund should a sensitivity to a product be discovered at a later stage.

  • All return costs will be the customer’s responsibility, unless you are returning a faulty product.
    Please note Refund Exclusions section below.

DAMAGED / INCORRECT GOODS 

  • We must be notified of incorrect, missing or damaged products within 3 days of receipt.

  • If your order has arrived damaged, please contact us on hello@rg-soapandbody.co.uk before sending anything back to us. All orders are checked thoroughly before shipping, and products are marked off to reduce the risk of missing items. Please inspect your package carefully before reporting any missing products, as smaller items can get lost in the packing material..

CANCELLATIONS 

  • You may cancel your order at any time before dispatch.

  • Cancellations after your order has been dispatched must be done within 14 days from receipt. You will be required to return the products in re-saleable condition and at your own cost.